Frequently Asked Questions
Your desired date is not bookable?
Why are there no direct bookings possible in summer from saturday to sunday?
Problems with credit card Registration?
3D-Secure requires credit card registration during the booking process?
The 3-D Secure System is an additional security for online purchases and bookings and is used by more and more online shops and booking portals.
The guest must register once, e.g. at https://www.viseca.ch/kundenservice/sicherheit/3d_secure.
Afterwards he must enter an additional code for each online order/booking, which he receives via SMS/app on his mobile.
You can find more about this under the following links:
In case of other problems we are always available for you
by phone +41 (0)33 722 29 60 from 08-22 o'clock.
You do not have a credit card for online booking?
Please note: Manual processing will incur a fee of CHF 15 for the execution of the transaction.
Only possible up to 5 working days before arrival.
Advance payment by e-banking or postal check (see below for bank details)
Here's the deal:
1) Check availability here
2) Send us now an email to email@example.com with your desired booking.
Please include the following reservation details:
- Arrival and departure date
- which accommodation you would like to book
- Number of adults | Children with age | Dogs
- whether you need additional bed linen & towelling for
podhouses [CHF 18.-/person/booking]
3) We will block your provisional booking and give you
the amount is known
4) Now pay the amount by e-banking to
IBAN CH05 0658 8570 0487 9508 2
for the attention of Forellensee Gastro AG, Zweisimmen
5) Send us a mail confirmation with payment advice until
at the latest 24 hours before arrival (with postal cheque
payment with scan of the postal payment coupon)